Sales Policy

At Bellou Swim, we’re proud to offer high-quality swimwear crafted with care and intention. To ensure transparency and consistency for our customers, please review our sales policy below before placing your order.

Pricing

  • All prices are listed in EUR (€) by default. For your convenience, you may view converted prices in other currencies, but all transactions are processed in EUR.
  • Prices include applicable VAT for EU customers. For non-EU customers, additional customs duties or taxes may apply (see International Orders below).

Sales & Promotions

  • Discounts and promotional offers are valid only during the advertised period and cannot be applied to past or future purchases.
  • Discount codes must be entered at checkout and cannot be retroactively applied.
  • Items purchased during a sale may be marked as final sale and not eligible for return, unless otherwise specified.

Order Processing

Orders are processed within 1-2 business days, excluding weekends and holidays.

During collection launches or sale periods, please allow up to 4 business days for processing.

International Orders

  • We ship worldwide from Greece. See our Shipping Policy for detailed rates and timeframes.
  • Customers outside the EU are responsible for any applicable customs, VAT, or import duties upon delivery.
  • We are not able to mark international parcels as “gifts” or alter customs values.

Returns & Exchanges

  • We accept returns for eligible items within 14 days of delivery. Please see our Returns & Exchanges Policy for full details.
  • Sale items may be non-returnable, depending on the promotion.

Order Accuracy & Cancellations

  • Once placed, orders cannot be modified or cancelled, as we begin processing them quickly.
  • Please double-check your size, shipping address, and payment details before confirming your purchase.
  • If you made a mistake, email us immediately at hello@bellouswim we’ll do our best to help if your order hasn't been packed yet.

Payment Methods

We accept the following payment options:

  • Visa, Mastercard, AMEX
  • Apple Pay, Google Pay
  • PayPal

All payments are securely processed via Shopify Payments.

Questions?

We’re here to help! Please reach out to hello@bellouswim.com or use the contact form on our website if you need assistance before or after placing an order.